live call answering services differ from call centers

How Do Call Answering Services Work?

Many different industries use call answering services, but how do they work? Is a live answering service just what your business has been needing? What’s the difference between a call center and an answering service, after all?? In this week’s post, we’ll discuss the different types of answering services and which may be the right […]

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training employees image via www.homethods.com

Training Employees 101

Let’s say you’ve been paying attention to all of theĀ small business advice blog posts from our answering service teamĀ and you’ve taken some of our advice. Perhaps you’ve mastered answering the phone correctly, found good employees, and hired them. What’s next? Well, you’ll need to onboard those new, quality employees of yours. Training employees well is […]

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How to be a good receptionist in the office and over the phone

How to be a Good Receptionist

Congratulations! You’ve hired a receptionist. It can be a little nerve-wracking having someone new come into the position, especially one as important to a company as a receptionist. Hiring a quality employee for a receptionist position means that you’ve hired the face of a company. You may begin to feel anxious determining if you’ve made […]

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